Project management
Caroline specialises in managing projects to meet business objectives determined in strategic plans and those required to deliver critical changes to business operations. She takes a pragmatic approach, tailored to your business, using structured, controlled project management processes to achieve results. Caroline’s strong communication and negotiation skills mean she is able to work with multiple stakeholders so people work together to tackle the issues and focus on what really matters: achieving the change you want. Caroline can engage your staff to deliver results, get your project back on track and control the entire business project from start to successful end.
Policy review and development
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Work with your subject matter experts to determine policy requirements.
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Collaborate with your staff to identify your operational and business requirements.
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Research, plan, design and write your new or revised policy, procedures and supporting documents.
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Provide your staff with logical and clear procedure and process flow diagrams.
Business process improvement
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Provide business analysis and business process improvement services
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Facilitate staff input into developing business requirements
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Plan the introduction and delivery of business improvements.
Training
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Undertake assessment of your staff training needs
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Design and deliver training packages tailored to your business needs
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Evaluate the effectiveness of training and staff competencies.
Compliance management
When faced with changes in law, regulation or governance standards, Caroline can assist you by planning for the introduction of new processes and producing clear and consistent guidance for your services and staff.
Caroline’s experience includes project-managing statewide programs introducing new laws, rewriting governance documents, authoring staff compliance training material, creating compliant complaint management systems, conducting audits to measure compliance, and assessing business grants applications seeking funds to meet additional legal requirements. If you want help managing the challenge of compliance, contact Caroline on 0438 389 273.